Shipping & Returns

Shipping

We currently ship within the United States. Shipping to other regions will be announced here and shipping options and rates are shown at checkout.

United States

Shipping type	Order subtotal	Price	Delivery time
Standard	$75 and over	Free	3–6 business days after dispatch
Standard	Under $75	$8	3–6 business days after dispatch

Processing: orders are dispatched within 1–3 business days. Delivery times exclude weekends, holidays and carrier delays.
Ships from: our fulfillment partner in Shenzhen, China.
Duties on US orders: prepaid and included (DDP), so there's nothing to pay at delivery. Applicable sales tax is calculated at checkout.
Tracking: emailed when your order ships. It may take up to 48 hours to update.
Shipping fees are based on the subtotal before taxes and discounts, and are non-refundable.

Returns

Window: 30 days from delivery.
Condition: unworn, undamaged and in the original packaging.
How to start: To start a return, email support@lovms.com with your order number. We'll reply with the return address and instructions. Please don't send anything back before you receive them.
Return shipping: paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered.
Refunds: issued to your original payment method within 5 business days after your return is received and inspected.
Not returnable: worn, resized or altered items, worn earrings, gift cards and final-sale items.

Exchanges

Need a different ring size or style? Ask for an exchange when you email us to start a return. We'll ship the new item once your original is received and inspected, subject to availability.