Shipping policy

Shipping Policy

This policy applies to orders placed on lovms.com, which is operated by ONEFIRELED LLC.

Where we ship

We currently ship within the United States. Shipping to other regions will be announced here and shipping options and rates are shown at checkout. Orders are fulfilled from our partner facility in Shenzhen, China. We may not be able to deliver to PO boxes, APO/FPO addresses or freight forwarders.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

US shipping rates and delivery times

Order subtotal	Standard shipping	Delivery time
$75 and over	Free	3–6 business days after dispatch
Under $75	$8	3–6 business days after dispatch

Delivery times are estimates and can be affected by carrier delays, weather or peak seasons. Shipping fees are based on the subtotal before taxes and discounts.

Duties and taxes on US orders (DDP)

US orders ship Delivered Duty Paid (DDP). We prepay import duties, and they're included in our prices, so you won't be asked to pay customs or import fees at delivery. Applicable US sales tax is calculated at checkout. Duty and tax terms for any future destinations will be shown at checkout.

Tracking

When your order is dispatched, we email you a tracking number. Tracking may take up to 48 hours to update after dispatch.

Address changes

Please check your shipping address carefully at checkout. To change it, email support@lovms.com as soon as possible. We can update it if the order hasn't been dispatched. We can't redirect parcels already in transit, and we aren't responsible for orders delivered to an incorrect address entered at checkout.

Lost, delayed or damaged parcels

If tracking hasn't updated for 7 business days, or your parcel is marked delivered but you can't find it, email us and we'll open an investigation with the carrier.
If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund.
If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging.