Refund policy

Refund Policy

30-day returns

You can return items within 30 days of delivery if they're unworn, undamaged and in their original packaging with all tags and inserts.

How to start a return

Email support@lovms.com with your order number, the items you want to return and the reason.
We'll reply with the return address and instructions. Please don't send anything back before you receive them. Returns sent without approval may not be accepted.
Pack items securely in their original packaging. We recommend a trackable shipping service.

Return shipping costs

The customer pays return shipping, unless the item arrived damaged, defective or wasn't what you ordered. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days after inspection. Your bank or card issuer may need a few more days to post the refund.

Exchanges

Need a different size or style? Request an exchange when you start your return. We'll ship the replacement once the original item is received and inspected, subject to availability.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including any shipping costs.